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About frog design,
frog design is one of the worlds leading strategic-creative consulting firms. By identifying emerging market opportunities and transforming ideas into compelling product and service experiences, frog helps Fortune 500 clients to evolve, expand, and envision their businesses. Founded in Germany in 1969, the company is headquartered in San Francisco, California, with studios in Austin, TX; New York, NY; San Jose, CA; Seattle, WA; Milan, Italy; Shanghai, China; Amsterdam, Netherlands; and Stuttgart, Germany. With a cross-disciplinary team of more than 350 employees, frog offers a broad range of industry expertise, in fields such as consumer electronics, software, entertainment, finance, medical, retail, and fashion. Clients include Alltel, Disney, GE, HP, Logitech, Microsoft, MTV, Seagate, Yahoo! and others.
frog design is a strategic-creative consultancy that offers our clients a true end-to-end partnership. We specialize in identifying emerging market opportunities, translating those findings into innovative new product and service experiences, and driving our solutions from research through production.
frog has begun to tackle more strategic challenges as we work with our clients to conceptualize next generation products. frogs capabilities as a strategic-creative consultancy offer clients a new level of insight and innovation for brand identity, new market entry, strategic planning, and consumer product recommendations. Our Director of Program Management must manage multidisciplinary programs across large corporations that inform key business decisions. The Director must understand and articulate how design is incorporated into these business decisions and how it improves both the user experience and the production process, raising revenue and stimulating growth.
The frog Director of Program Management provides overall account leadership, developing executive level relationships that positions frog as a design expert and strategic advisor. The Engagement Director serves as the leader of the core frog team that partner with our client for long term mutually beneficial results.
As a member of the Program Management discipline at frog, this person is a broadly experienced, business-savvy individual who is well-versed in managing a team while providing outstanding client support relative to the projects in progress. S/he is focused on project delivery, assuring overall quality and customer satisfaction. The ideal candidate must be able to identify a clients business and communication needs and readily coordinate with the delivery teams to adapt project plans to meet those needs.
Essential Functional duties (most important parts of job):
Take the lead to develop broad solutions and approaches and is accepted by the client as a trusted business advisor
Work with Creative/Strategy Leads and Major Account Directors to develop account strategy
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
Consistently identify needs client may not recognize and ensure that approaches and solutions are linked to client objectives and future needs
Expand contacts with key client executives at highest level possible, maintaining strong post-engagement relationships, and introduce appropriate frog resources
Clearly articulate complex concepts and ideas to clients and team members
Communicate engagement status and strategic recommendations to clients and team members
Develop well-written documents and presentations
Effectively and efficiently plan and prioritize all deliverables and resources working across the account
Job Requirements
Qualifications:
10 years related experience
MBA Preferred
Previous experience in a client service organization, preferably with top tier consulting firm or major design studio.
Strong experience and knowledge of design and design process
Proven experience developing and managing long term, multiple project client relationships
Deep understanding of project management, work flow and infrastructure
Proven ability to manage project scope, set and manage to client expectations
Ability to interact with client at all levels, from project administrators to CEOs
Deep understanding of account management
Proven track record of satisfied large scale clients
Ability to focus on long term business and design goals of clients
Knowledge of contracts and commitment to contract compliance
Strong experience with budget tracking and analysis; and strong Business Software skills
Ability to manage and mentor
Fluent in Mandarin (both written/spoken) and solid English communication skills a must.
Please apply online only to:
www.frogdesign.com/jobs
